This Policy applies to all of the services offered by PGi (“PGi Services”) and all of PGi’s websites (collectively, the “Websites”) and to all personal information that we directly collect or receive from you, whether manually or digitally processed. It does not apply to information our customers collect or receive from you. While we take commercially reasonable measures to protect all personal information in our control or possession, we cannot guarantee or enforce the privacy policies of our customers. For this reason, we encourage you to review the privacy policies of our individual customers’ websites before disclosing any personal information to or through them.
We may collect personal information from you on our Websites, including, but not limited to, the following: (a) to facilitate the delivery of PGi Services; (b) to provide you information you request, to give you a customized interactive experience; (c) to measure interest in various PGi Services; (d) to inform you about new PGi Services and features; and (e) to help us develop new services and features that meet your needs. The information we request may include personally identifiable information such as your name, billing and shipping address, telephone number, email address or credit card information. It is solely your choice whether or not you provide this personally identifiable information. However, should you choose not to provide the information, we may be unable to process an order, fulfill PGi Services or display certain content on the PGi Services. We do not sell or rent personal information, including personally identifiable information, to unrelated third parties.
We disclose personal information provided to us in limited circumstances. These circumstances include, but are not limited to, the following: (a) to the extent required by law or to respond to judicial process or a good faith belief that such action is necessary under law or to comply with legal process served on us; (b) to protect the security and integrity of the Websites and PGi Services; (c) to protect our rights and property and the rights and property of others; (d) to take precautions against liability; (e) to respond to claims that submitted information violates the rights or interests of third parties; (f) to correct technical problems and malfunctions in how the Websites operate or process visitors’ information; (g) in connection with a merger, consolidation or sale of all or substantially all of the stock or assets of one or more of our businesses; (h) to provide to our customers pursuant to your request in furtherance of ensuring that you do not receive further communications from our customers or from us; or (i) pursuant to our customers’ specific direction in connection with a service we are providing on behalf of our customers.
Access to Personal Information
Individuals seeking access to their personal information that we collected directly from an individual may contact our Privacy Compliance Officer, as set forth below. Individuals seeking access to their personal information that we have received from a customer must contact the customer directly. We require our customers to comply with applicable privacy laws and regulations pertaining to the use of PGi Services including, but not limited to, that all messages sent by our customers utilizing PGi Services, in whatever medium, contain the valid name and required contact information for the customer.
We utilize reasonable and appropriate protections to ensure that personal information in our care is not misused or accessed without authorization. Personal information is stored on our own platforms or on the platforms of our agents/contractors, with access restricted to those employees or contractors who have a need for such access to perform a legitimate business function relating to the PGi Services or for maintenance, internal security or related issues. Moreover, we generate audit logs that record all access and use of personal information stored in our databases. Any contractor whom we retain to provide services for us and who will have access to personal information must generally agree to abide by the terms of this Policy.
We do not knowingly collect any personally identifiable information from children under 13 years old through our Websites. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact our Privacy Compliance Officer through the contact information provided below if they want this information deleted from our files. If we obtain knowledge that it has personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files. In addition, anyone under 18 years old should seek their parent’s or guardian’s permission prior to using or disclosing any personal information on our Websites.
European Union Safe Harbor Compliance Statement
The European Union’s Directive on Data Protection sets forth certain adequacy standards for data protection involving the personal information that is transferred from the European Union to the United States. The U.S. and E.U. have entered into a "Safe Harbor" that allows U.S. entities receiving personal information from the E.U. to comply with the European Union’s Directive. Our subsidiary, American Teleconferencing Services, Ltd. d/b/a Premiere Global Services has satisfied the requirements of the Safe Harbor Principles and has certified that compliance with the U. S. Department of Commerce.
Our Websites may contain links to third-party websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices of any third-party websites. For this reason, we encourage you to review the privacy policies of these websites before disclosing any personal information to or through them.
Review of Compliance
We review our compliance with this Policy on a periodic basis.
Our Websites are created and controlled by us in the State of Georgia, USA. By using our Websites, you signify that you agree to this Policy. If you do not agree to this Policy, please do not use our Websites. We reserve the right to make changes or modifications to this Policy at any time without notice. Please check this page periodically for changes. Your continued use of our Websites following the posting of changes to This Policy constitutes acceptance of those changes.
Concerns regarding our adherence to this Policy should be raised first with our Privacy Compliance Officer through the contact information provided below.
Privacy Compliance Officer Contact Information
FreePhone: +(1) 877-771-8283.
Last Revised July 7, 2011.
Definition of Spam
"Spam" is the term used to describe unsolicited or unauthorized commercial email messages. These messages are also commonly referred to as junk, bulk or unsolicited commercial email (“UCE”). Under the federal law, spam means "any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service." Spam is regulated by federal and state laws in the United States and may also be regulated in foreign jurisdictions. Users of our services must comply with this Spam Policy.
Our Policy Toward Spam
Premiere Global Services, Inc. (the "Company") prohibits the use of our systems and services for spamming that violates applicable laws, regulations, or this policy. Although we do not generally monitor our customers’ transmissions, we may, at our discretion, refuse to process any request which comes to our attention and meets commonly accepted definitions of unlawful spam, that interferes with the normal operations of our services, that contravenes this policy, or pursuant to the request of a judicial, administrative or law enforcement agency. We also reserve the right to terminate delivery of email communications or take other appropriate actions against users who violate our policies.
All email originating from the Company’s system either is clearly identified as being transmitted from our domain, or identifies the underlying sender of the message, and no attempt is made by us, nor should be made by any customer, to obscure or disguise header information. We do not allow outside hosts to relay mail. In addition, customers sending commercial email via our services must input their name and contact information.
This policy mandates compliance with the federal CAN-SPAM Act of 2003 ("Controlling the Assault of Non-Solicited Pornography and Marketing Act") and applicable state and foreign laws and regulations. Our customers must:
- include accurate header information
- not use deceptive subject lines or headers
- give email recipients an opt-out method to unsubscribe: this includes a return email address that allows a recipient to request that no further email messages be sent from the sender. These opt-out requests must be honored within 10 business days. The opt-out mechanism must process opt-out requests for at least 30 days after the commercial email is sent
- identify commercial email as an advertisement
- include a valid physical postal address
- not "harvest" email addresses from Web sites or Web services that have published a notice prohibiting the transfer of email addresses for the purpose of sending email
- not generate email addresses using a "dictionary attack" – combining names, letters or numbers into multiple permutations
- not use scripts or other automated ways to register for multiple email or user accounts to send commercial email, and
- not relay emails through a computer or network without permission
In addition, we are a member of the Email Service Provider Coalition. As such, this policy also requires that commercial email not be sent to an individual’s email address unless:
- there is an existing business relationship, or
- prior informed consent of the individual has been obtained (via an "opt-in" "confirmed opt-in," or "double opt-in").
We will enforce this policy, including through termination of a customer’s services, with or without advance notice, and may take such other actions as we deem necessary in our discretion.
Our policy requires that our customers must have an active opt-out option, and must respect opt-out requests in accordance with applicable laws, regulations, and this policy.
We do not permit or authorize any attempt to use our services in a manner that could damage, disable, overburden or impair any aspect of any of our services, or that could interfere with any other party’s use and enjoyment of our services.
Failure to enforce this policy in every instance does not amount to a waiver of our rights.
Unauthorized use of our services in connection with the transmission of unsolicited or other unlawful emails, including the transmission of email in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.
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Last Revised June 2009.